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"We are passionate about customers. It's as simple as that."
François Barrault, CEO BT Global Services
Customer Zone
Customer Service Experience
Customer portal
Converged Service Management
Customer Satisfaction
Service Level Agreements
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A simpler approach to service...
xIn Customer Service we dedicate ourselves to providing customers with a simple and complete service experience, wherever they are.

Our commitment to customer satisfaction is recognised by our customers and the wider industry alike. Recent BT accolades for customer service include the prestigious Best Customer Care award from the World Communication Awards (WCA) in November 2007.

Customer Service Experience.
We are providing customers with a greater choice of service, through a flexible range of service offers, designed to meet customers' specific needs.

Learn more >>		x

World Communication Awards
Frost & Sullivan’s European Customer Value Enhancement Award
Converged Service Management

Customer portal
Our customer portal is a leading-edge, eService management tool that manages your service needs 24 hours a day, 365 days a year.

Learn more about the customer portal >>		x

Customer Satisfaction
Customer satisfaction is a number one priority. Commitment to customer satisfaction is at the heart of BT. It's a priority for all of us each and every day.
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Service Level Agreements
To protect your business, BT has a Cross-Portfolio Service Level Agreement. It gives you the opportunity to benefit from a consistent and complete, end to end offer.
Learn more >>

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